Payment / Security
Payment Methods
Chemist Warehouse Online accepts PayPal, MasterCard, Visa and BPAY.
If you have access to internet or phone banking, why not use BPAY? Chemist Warehouse receives a file from the bank each morning telling us of all the completed transactions that have occurred in the last 24 hours. On receipt of this payment, the order is processed and dispatched.
Fax and Mail Orders
Fax orders should be faxed to: 1300 363 879 (local call charge applies).

Mail Orders should be mailed to:

Chemist Warehouse
Reply Paid 612
Virginia 4014
(No stamp required in Australia)
Download Order Form >>
(MS Word doc: 60KB)
We utilise the internationally recognised Secure Server certificate (SSL) technology to ensure customers' security. Chemist Warehouse uses eWay Internet Gateway Service. This system uses the industry's best security methods and practises. All credit card numbers are housed within a secure environment. We never record a copy of your credit card details.
Credit Policy
Chemist Warehouse will cover the cost of freight of returned items where the mistake has been ours. Chemist Warehouse will accept returns of non-prescription lines within 30 days with proof of purchase. Goods must be in acceptable condition and Chemist Warehouse must be contacted prior to sending.

Prescription lines ordered by a patient cannot be refunded or returned. All other lines ordered incorrectly by customer, can be refunded if informed within 7 days of dispatch and unopened on return. Postage will be paid for by customer and a 10% administration charge will apply.