The following are examples of recent scams that are currently circulating. To learn more about a scam, click on the link to learn more.

If you believe have received a scam and cannot find it listed on this page, please contact our Customer Service Support Centre here

I received a Mobile SMS from Chemist Warehouse, is this a scam?

If you have opted to receive Chemist Warehouse SMS notifications for order updates, promotional offers and seasonal sales - you will periodically receive SMS notifications from us. If you believe you received a scam text message, or it has been identified as a scam above, please follow the instructions below;

SMS: DO'S

• If an unsanctioned transaction has been debited from your account, contact your bank or payment provider to notify them immediately.
• If you don't see a reference to the suspicious Mobile SMS you have received above, you can report it here and a customer service agent will assist your enquiry in a timely manner.
• Delete the Mobile SMS after the prior steps have been taken. In some instances, a payment claim may require evidence.

SMS: DON'TS

• Don't open any links.
• Don't give out your personal information or bank details.

I received a suspicious email from Chemist Warehouse, is this a scam?

If you have opted to receive Chemist Warehouse newsletters, promotions or marketing - you will periodically receive emails from us. You will also receive transaction notifications when you shop online. If you believe you received a scam email, or if it has been identified as scam above, please follow the instructions below;

EMAIL: DO'S

• If an unsanctioned transaction has been debited from your account, contact your bank or payment provider to notify them immediately.
• If you don't see a reference to the suspicious Mobile SMS you have received above, you can report it here and a customer service agent will assist your enquiry in a timely manner.
• Delete the email after the prior steps have been taken. In some instances, a payment claim may require evidence.

EMAIL: DON'TS

• Don't forward or reply to the email.
• Don't open any links or attachments.
• Don't give out any personal information or bank details.